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Delivery & Returns

Delivery options

First class post - £3.50

Second class post - £3.00

First class signed for - £4.50

Second class signed for - £4.00

Postage is free on orders over £30. Please choose the second class postage option when you check out and the discount will be automatically applied in the shopping cart.


International orders

 I'm happy to ship internationally. Please contact me for a quote.


Dispatch times

Some items are in stock and some are made to order - please see individual product descriptions for times. If you need something urgently, please email me before placing an order and I'll do my best to help: maggie@sleepythistle.co.uk

You will also receive an e-mail when your order has been shipped. You can also login to your online account and check your order status.


Packaging

Earrings and necklaces are packaged in a branded Sleepy Thistle box. Cuffs, bangles and textile necklaces are wrapped in tissue paper inside an organza gift bag.


Lost or damaged parcels

If your parcel does not arrive in the expected time frame, please first check with your neighbours and sorting office. The Royal Mail do not consider a parcel to be lost until 15 working days have passed from the expected delivery date (25 working days for International orders).

If your parcel has been lost or damaged in transit, I will file a claim with the Royal Mail on your behalf as I always obtain proof of postage. I will then either issue you with a refund or replacement (if the items are available).

If your parcel has been damaged in transit, please contact me on receipt. You may be asked to supply photographs of the damaged parcel. 

Please note that I am not able to offer a refund/replacement until: 15 working days (UK orders) or 25 working days (International orders) excluding weekends and public holidays have passed since the item's expected arrival date.


Returns

I hope you are happy with your purchase but if you would like to return any item, I will exchange or refund it provided that it is returned in it's original condition within 28 days of receipt (excluding earrings which cannot be returned for hygiene reasons unless faulty).

All items are carefully made by myself but in the event that your item is faulty, please contact me and I will be happy to resolve any issues you may have.

Return delivery costs will only be refunded if the item is faulty. Please note that I will not accept returns of items which are damaged due to misuse. Please obtain proof of postage for your returned item as I cannot be held responsible if your parcel is lost or damaged in transit.

Please note that personalised items/custom orders cannot be returned unless faulty.